After switching our store and pop ups to Shopify POS we are now going to have to abandon and go back to Square POS. The Tap and Chip readers not only disconnect on a daily and regular basis but they are not lasting more than a few weeks before they die completely...will not charge or turn on. We have had 8 readers in all now. All of the original readers (4) where replaced and now the new ones are failing. We could switch to the more reliable Chip Swipe but not sure they are better yet for sure and many customers want to Apple Pay or tap for contactless transactions.
Its the opposite now as we have to keep manually entering cards.
Sure wish the US could have the lighting connecting swipe reader as a fail safe backup. We have wasted a lot of time and frustrated many employees and customers. There is no admission of a systemic problem with the Tap and Chip readers.
These readers can absolutely be a frustration to use, as for reliability. Question for you, How often are you expecting the reader to run off its own power?
We have found that by keeping them plugged in all the time maintains a much better connection and we have zero drops. When on-site for expo sales, we plug our chip/swipe reader into a small GoalZero USB battery and it has been clutch for our reader for 7-8 hours and it doesnt even drain it.
Just a suggestion.
Brian (Summit Apparel Solutions)
We are not having an issue with the battery running out...but the entire reader going dead and will not revive or recharge. Sometimes it will just have a permanent dual red flashing lights, some times one blue light. No amount of resetting with paper clip, or trying to turn off and on with blue button gets them back working. It is more than a battery and blue tooth pairing issue.
Never had this issue with Square and the thing with Square is you can run down to Best Buy or Amazon and get one immediately. Since the Shopify reader has to come from Shopify, you have quite a wait to get a replacement. I cannot believe more people don't have an issue if we are having an issue with so many readers.
We are looking at alternative payment processors but only Shopify Payments keeps you in the POS software to process. You can use other porcessors but it is far from seamless and there is no documentation at Shopify to show how it works in advance. They do list dozens of approved processors, but nothing on how well it works or how to setup.
We have had this problem ongoing as well, for the past couple of months. We are on our second tap and chip, after the first one died within two days of starting it up. Today the second one wouldn't start up (and I agree, the design of having to remove it from the dock to get to the power button is a horrible idea), and the chip and swipe reader we just paired today is not staying paired. Grrrrr. This is so incredibly infuriating. I am not optimistic and feel stuck working with the Shopify POS.
Here is a fix for the card reader.
Everytime the reader dies, call help and DEMAND your monthly service FEES be REFUNDED!
Just got Mine.
9 Months, 4 readers, DEMAND MONEY TALKS
One year to date. Now on our 5th Card reader.
Not so funny but is. When I called in to have it replaced they asked me for the last four digits of the credit card purchased, Our cards get hacked every few months, so that's a good luck.
Then they asked for the order # good luck.
I told them you have my account info, business address, credit card info for billing just ship the replacement. They finally did 3 days later.