Tap & Chip Reader keeps unpairing

Highlighted
Tourist
8 0 1

Yes, its plugged in. We also had issues with the older white readers. We found that keeping them plugged into power helped out a lot.

0 Likes
Highlighted
Tourist
4 0 1
Well, ours did finally time out again with a strange symptom. When I
re-paired it sat at 'charging 99%' for quite a while, then switched to
'charging 80%' and sat there.

SAS
0 Likes
Highlighted
Excursionist
17 0 4

I just received one and can't even pair it to an Anroid phone using the Shopify POS app.  I can pair it with the phone itself using the Android OS, but that doesn't help when Shopify POS app still doesn't recognize I've pair the thing to the phone.

 

Shopfiy POS is a fitting name....

0 Likes
Highlighted
Shopify Partner
142 8 25

If you search the forum you will see a couple of workarounds and quick fixes for this. While not a tried-and-true permanent solution these methods to get things working again!

0 Likes
Highlighted
New Member
3 0 0

Has this issue been resolved with anyone yet? We are on our 3rd tap chip reader and is still doing the same...

Not sure why they have not fixed :/

0 Likes
Highlighted
Tourist
4 0 1

On 10/31 I posted about ours having an issue, realized it had snuck unplugged on the bottom of the retail stand. Since then, we have not had a single disconnect. Fingers crossed posting this wont prompt an issue. :-)

 

I would double/triple check connections to make sure it has power all the time. I do wish these would operate correctly on battery, but I just cant trust them.

0 Likes
It still happens with us but at a much less frequent now
0 Likes