Tap & Chip Reader keeps unpairing

[Andrew_Youngren]

Yes, its plugged in. We also had issues with the older white readers. We found that keeping them plugged into power helped out a lot.

[SummitApparel]

Well, ours did finally time out again with a strange symptom. When I
re-paired it sat at 'charging 99%' for quite a while, then switched to
'charging 80%' and sat there.

SAS

[Vonda_Youngkin]

I just received one and can't even pair it to an Anroid phone using the Shopify POS app.  I can pair it with the phone itself using the Android OS, but that doesn't help when Shopify POS app still doesn't recognize I've pair the thing to the phone.

Shopfiy POS is a fitting name....

[Greg_Kujawa]

If you search the forum you will see a couple of workarounds and quick fixes for this. While not a tried-and-true permanent solution these methods to get things working again!

[Merkaba]

Has this issue been resolved with anyone yet? We are on our 3rd tap chip reader and is still doing the same...

Not sure why they have not fixed :/

[SummitApparel]

On 10/31 I posted about ours having an issue, realized it had snuck unplugged on the bottom of the retail stand. Since then, we have not had a single disconnect. Fingers crossed posting this wont prompt an issue. :-)

I would double/triple check connections to make sure it has power all the time. I do wish these would operate correctly on battery, but I just cant trust them.

[Mei_Ho]

It still happens with us but at a much less frequent now

[Voidtoform]

My card reader has been disconnecting every day that I use it since I got it, I just assumed it was just how it is, looks like I am right, I am at a breaking point, just had a customer not buy a 300 dollar item today because it would not connect, he waited 5 minutes and I could not get it. this is bad. it needs to be fixed. and now here I am, it worked once this morning and now I cannot get it to connect.... I have tried everything in every thread.. it will not connect, luckily my last customer had her checkbook.... hopefully a new one will get here by Friday or I am screwed at my next farmers market... I might have to go back to square... actually, is there any other company that makes hardware that is compatible?

[tl1080]

I have had the new POS for about 3 weeks now.  I start my morning routine by "forgetting this device" and re pairing every day.  Still this thing does not work.  I have to restart the app every time and even then its maybe 50-50.  I've resorted to manually entering customer credit cards to save myself the embarassment of customers who keep asking "not working?".  The best part is, contact shopify support and they will make you think it's your problem.  They ask questions like there isn't a thread here with a bunch of people experiencing an IDENTICAL issue.  

If anyone finds a fix here let me know 

[tl1080]

Check out CLOVER.  They offer wireless terminals and guess what?  They WORK!