I'm sorry to hear you've had so much difficulty.
I can see Miles has already addressed the issues on your other post and/or raised them as individual feature requests since they are all different to the complaints on this thread regarding features not being available on POS Lite that were previously available on POS Classic. It looks like Miles has it in hand so I will leave it with him.
So since a lot of countries go in lockdown again, the Netherlands will be in complete lockdown until the 19th of januari, I really hate it wven more to pay 90$ for the pro version I cant use now.
What are you going to do about this problem Shopify? Most people are not happy, there are a lot of basic options not available even in the pro version and most businesses are struggling.... Whats your goal? Making customers happy and satisfied or make them leave?
I already planned a demo for another POS supplier because I just need some very basic options that you can't provide. Mind you that I rather stay if everything would work the way we all want and if the costs would be lower!
TIME TO WAKE UP!!
For $89 Pro, I'm still waiting to be able to do Manual Returns when an (item) gift is returned, and you cannot attach it to an order!
This is as elementary as it gets. Simple returns. Look up an item and select to return it, Gift card or cash.
Other developers understood this, in the 70's.
Even cars had a reverse without a surcharge.
Can you please explain further why you can't use Pro?
Please be specific, which basic options do you need that are not available on Pro?
Once I have this information, I'll be happy to feed it back for you.
oh and I forgot it's also important that we're able to refund in the way we want. If some one payed by card and wants cash back because someone else bought it for example this should be possible. It's all very customer unfriendly
@Aria Surprise surprise, ALL feedback has been ignored and no changes have been made. This horrible system was such a huge headache during our busiest month ever. I had 10 other business owners this month ask me what POS system I used and recommended. It felt so good to tell them to stay far away from shopify and your crooked schemes. They were shocked that you were treating loyal customers like you. Some even laughed when i showed them the system, all of its many flaws, and then told they YOU CHARGE $90 PER LOCATION FOR THIS TRASH!
@Ariaplease let me know when all these points are being solved? We are the ones paying and need this?! Just to tell us constantly that's you add it to the wanted feature list makes not a lot of sense if no one will work on the list...
Aria...if there is some work being done on any of the concerns raised by us, could it be communicated?
If it already is, please let us know where we can go to keep informed. I know there is a change log where we
can read about what has already changed. Is there an 'in progress' log so we can see what is in the works?
The lack of response to concerns on this thread suggests that no updates are being looked at on the POS PRO?
Is this a correct assumption?
An update would be greatly appreciated.