checkout issue

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New Member
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in my checkout section pop up shows'' This store can't accept real orders or real payments.'' and i don't know what to do.. anyone here can help me

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New Member
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Hi,

I've the same issue.

 

Gabriele

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Shopify Staff
Shopify Staff
223 42 54

Hi @LYOUAJ  and @gabriele_it,

 

Dani here from Shopify. Thanks for writing in.

 

It sounds like your payment provider may be in test mode.

 

Which payment provider are you using? If you're using Shopify Payments, can you please go to Settings > Payment Providers > Manage from your admin? If you scroll to the bottom of the page, you'll see an option to disable test mode.

 

This should resolve the issue that you're seeing at checkout. Please let me know if you have any further questions!

 

All the best,

 

Dani

Dani | Social Care @ Shopify
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Tourist
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No, this is an issue that only popped up a few days ago. In our case it is in a development store, which now has the notification "Development stores can only process test payments" in the payment providers section. 

 

Please resolve urgently.

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New Member
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Hi @SOLIDIDEA,

 

i think it's what you say: I've activate another store few days ago and I'had not problem with checkout using manual payment.

 

I've activated the store with checkout issue and it works fine.

 

Gabriele

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Shopify Staff
Shopify Staff
223 42 54

Thanks for providing that context, @SOLIDIDEA. In this case, this is expected. You should have received notification via our Partners Newsletter recently, as well as a notification in your Partners dash. Since development stores are intended to be a testing environment for our partners to create stores before being transferred to merchants for launch, we've changed how orders are processed on dev stores. 

 

You'll still be able to test orders though. Take a look at our documentation on testing orders in development stores here

 

Let me know if you have any further questions!

 

Dani

Dani | Social Care @ Shopify
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Tourist
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Hi Dani

 

I understand that reasoning, and I'm totally fine with that. But it's not cool to invoke that new policy onto existing development stores. We communicate to our clients that the can test the store already with real orders, while we continue to develop. This works really well, because the client runs into real life issues that we can solve in development phase already. Much faster proces than delivering the store and only then encountering the real life problems.

 

It would only be reasonable that the existing development stores can continue to proces the remainder of their 50 real orders. For new stores we can understand that there are new rules. Now we have to break our promise to our clients that they can proces up to 50 real orders and force them on a paid plan to continue, while most of them aren't ready for that commitment. 

 

Really not a cool move by Shopify... (quite unexpectedly since we really like Shopify generally)

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Shopify Staff
Shopify Staff
223 42 54

I can definitely understand that, @SOLIDIDEA. I appreciate your feedback, and I've passed this information along to our product team. They may reach out to you directly via email to gather more details as to what you need during this time.

 

All the best,

 

Dani

Dani | Social Care @ Shopify
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New Member
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Dammit why did you do this to existing stores?

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New Member
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i have same issu you can help me please

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