does disabling gift cards refund customer?

stararts
New Member
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Hi,

I have a customer that wants to use her gift card which was purchased through our website in our physical store.
Do I need to list the item on the website for her to enter the code or do I just disable the gift card and the original funds remain with me?
I know 'disabling' is permanent so I don't want to do anything rash.

Many thanks

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