Don here from Shopify. :)
We aren't able to tell much of anything about this situation from here on our forums, but would you have gotten an email out about this detailing what had happened or have you since been in touch with our support team about this?
If so, you can reply to that email directly to work with the team handling your case or wait to hear back from any support escalation made on this topic as that is the only place you will be able to get an update on this.
All the best!
haven't gotten an email or nothing if my pay isn't there today i will be closing and giving up on this business this suck i retrieve a sell then get my money on hold products were lost agents keep saying wait for account team it has been the limit i am not using my personal funds to be stuck in this situation
Hi again @ogcustoms!
Don from Shopify once again. :)
Sorry to hear you feel that way.
As we can't discuss accounts publicly at all then I would be in agreement with the support agents you reference here who let you know that the relevant team will be in touch about this in time to let you know how you can proceed here.
All the best!
My payout is due since June 3. An attempt was made before that day to pay me but it did not work because of bank info issues.
Those issues have been solve since, some other new payments even came in. But the one due to me before that date has never been resent out to me.
Every time i check on the payout page, it's always written that it will be sent within 3 days but it is never sent...
Could you please indicate me how to do? Who to contact?
Thanks in advance.
This just happened to me, they are holding on to money for 90 days. Ruining my business operations of course. In my opinion I'm sure there is grounds for lawsuits for this if someone would be willing to take the effort. They state that Stripe/Shopify Payments can put your account at risk at anytime, and that's fine. It's their business, HOWEVER; this should not include any money that is to be paid out; that means Shopify is affecting my business but if I can't afford to purchase my customer's products and ship it to them, that affects the customer's money and products. That is in my opinion ILLEGAL. This money is not Shopify's, it is either mine as a store or the customers. I was unable to refund this money to the customer EITHER. This is insane, they do this with thousands of stores and MILLIONS of $ that Shopify holds for 6 Months+ that means that can use and invest in their business, as I'm sure no one regulates this money to be held in a safe account and not be used. This means unless customers chargeback, this money is held/ "kidinapped" for 6 months by Shopify.
Lastly, Shopify says you can use other payment providers who would take this risk: HOWEVER, Shopify collects fees for Stores using any other payment providers as well. So these FRAUDSTERS collect your annual/monthly store fee, tell you to use other providers (who collect their own fees as well) and collect fees ON TOP OF THAT, and collect your domain fees. Do not use these guys, no money you make is worth allowing them to make money off of you and control your Store like they own it.
PLUS They have the AUDACITY to tell you to sell your store when you try and close it, so they can make some sort of fee on that.
My payouts are on hold with no updates from Shopify team, can you assist in this please since i need to go far with my sales and at least to refund the money on hold to my customers. am very disappointed about this behavior from shopify but i still believe that we can fix it, please update me. thank you.