I have an issues -
I updated my inventory list to refelect products we have in stock -
an order came through for 2 shirts that where included in the available inventory by mistake.
I have since updated the inventory to reflect zero available shirts for the colors that the order was placed for and,
the customer has agreed to take 2 other colors that we do have in stock.
How do I fix this to show that the original order should not have pulled out colors we dont have and that i am suplimenting two other colors to fullfill the order?
Patrick, a Shopify Guru here :).
The quickest solution would be to add a simple note to the order explaining the situation. :)
The other option would be to put through an exchange, with this you would refund the original order as store credit and then you could put in a new order with the correct t-shirts and mark it paid using Store credits. :)
Hope that helps :)