I came across this dialogue in trying to find a way to resolve my issue with shopify payments. Im in a similar situation as Elabnoudy. My business operates in the US. I have an LLC and I hold necessary documents for the business i.e. EIN number, Sellers Permit and articles of corporation. However I live outside USA and I dont have a SSN. Is there a way I can be assisted?
Hi, @Karoln06! I’m happy to assist. Please watch for an email I will be sending you shortly so that we can proceed with this.
Hello, @Orion_Kuro. Welcome to the Community!
For sure, I am happy to escalate a request for you as well. You should be receiving an email from me shortly, so that we can get started on it.
You’re very welcome, @Karoln06.
I sent you the email on Monday. If you don’t see it in your inbox, please be sure to check your junk/spam folder as well; Sometimes emails from us can get directed there by your email host. If it’s not there either, just let me know and I will re-send it.
This is an accepted solution.
Hello, @Balar; Welcome to the Community! Happy to look into this for you too.
We’ll need to access your account in order to do so. However, at this time, we’re not able to provide the type of account-specific support this requires via the Shopify Community. But, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Let me know if I can help with anything else.