I have a merchant who recently installed my app. In my app's admin menu they're getting an AppBridgeError when opening a Resource Picker. The error is APP::ERROR::PERMISSION, which seems to imply that our app doesn't have the right read permissions to view their products/collections, but looking in the app's About menu, it looks like we do.
No other merchants have reported the same issue, and I've asked that the reinstall the app to see if that corrects the issue. Has anyone else ever seen something like this before?