@Checkout Failed to Authorize Error & Technical Problem During Payment

Solved
creativeme
Tourist
3 1 2

Hi All,

I need help. My 2Checkout account was just verified and activated. I enabled it as my additional payment processor in Shopify but when a customer goes on through payment, an error "Failed to Authorize: Invalid Request" shows up. Do you know what I did wrong during the set-up?

Thank you.

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Olivia
Shopify Staff
Shopify Staff
624 63 118

Hey, @creativeme.

Welcome to Shopify Community. My name is Olivia and I work here.

I'd be glad to help answer your question today. I did quite a bit of research into this error for you, and I wasn't able to find out exactly what went wrong with your 2checkout set-up. I do have some basic troubleshooting steps I'd love to share with you here:

1. Verify the account credentials
2. Check for additional setup steps
3. Contact your payment gateway

I also found this 2checkout Merchant FAQ page I think might be helpful for you. If that still does not work, please contact 2checkout support and share your answer back here with us to help out future merchants!

If anything else comes up that I can support with on Shopify's end, don't hesitate to reach back out.

Warm regards,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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creativeme
Tourist
3 1 2
Hi Olivia! This problem was long time ago and has been addressed.

Thanks!
Olivia
Shopify Staff
Shopify Staff
624 63 118

Thanks for getting back to me so quickly, @creativeme!

I'm glad to hear this issue has been resolved. Are you able to share what was causing the error for future readers?

Warm regards,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

creativeme
Tourist
3 1 2

This is an accepted solution.

Hi, Olivia!

Sure thing. Gateway processor detected that there is mismatch on my integration setting. So, they asked me to generate a secret code for buying and copy it on the ASN code. And use it to my Shopify setting.
Olivia
Shopify Staff
Shopify Staff
624 63 118

Thanks for that context, @creativeme, it's much appreciated!

I am sure this knowledge will be helpful for merchants in the future.

Thanks again,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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luciaamr29
New Member
1 0 0

I have the same problem however i do not know waht is 2Checkout is it Shopify payments or it is an app? I cannot find any app in shopify shop with that name 

 

Thanks in advance

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Olivia
Shopify Staff
Shopify Staff
624 63 118

Hey, @luciaamr29.

Welcome to Shopify Community and thank you for joining this thread.

2checkout is a third-party payment provider that some Shopify merchants use. If you have 2checkout connected in your Shopify store, this is something you would have had to intentionally set up. Can you please confirm what payment gateway you have connected under Settings > Payments?

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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