20mb image limit Error - File is less than 1mb

New Member
1 0 1

Uploading new product shots. All files less than 1mb. Uploading 4 images. One image wont upload. Error says it's over 20mb. Its less than 1mb. How can I upload this file. Is there another parameter not mentioned that is causing error?

1 Like

What type of file is it?

 

https://help.shopify.com/en/manual/sell-online/online-store/file-uploads

 

Shopify accepts .jpg.png, and .gif file types for images and all major video file types such as .mp4 and .mov. If you upload .svg image files, then they will be converted to .png. The best file type for product images, pages, and blog posts is .jpg. The best file type for logos, borders, and trims is .png.

Making Shopify Tasks Straight Forward. Contact me directly to get help with your Shopify website quickly and painlessly.

Website: https://theshoptinkerers.com/
0 Likes
Tourist
3 0 0

If you having problems,then you can edit your photo a bit . 

If you need any help ,I am ready to do this. Check http://bit.ly/shopify_pro

0 Likes
Highlighted
New Member
1 0 0

Did you get an answer to this?  I'm having the same issue trying to upload .jpg files that are 6 and 7 mb.

0 Likes