This is Rae from Shopify. Thank you for reaching out about this error message, and welcome to the Shopify Community.
I'd really like to check out your site from my end to see if the same error appears. With this in mind, can you please share your store's URL with me here?
Do you also see this error when you visit your own site? If so, I recommend clearing the cache on your device, and then viewing your site from multiple browsers - like Chrome, Safari, or Firefox - as well as Incognito mode. This will help determine if this error is tied to a specific browser, or if it happens across multiple different browsers.
Additionally, can you please confirm if this error occurs on a particular page, or when a certain link is clicked? If so, do you currently have any URL redirects created in your Shopify admin under 'Online Store > Navigation > URL Redirects'? In some cases, merchants may use URL redirects to direct customers away from broken links, and onto the correct page instead. If you previously had a URL redirect in place that has since been deleted, then this 404 error may show on the original page on your site if a redirect is no longer working.
I look forward to hearing back from you with an update on this troubleshooting, and receiving your store's URL!
I have checked it in many browsers but the problem is I am unable to replicate this issue but only few of my customers are facing this. The URL is home page scooposcrub.com. I have tried to fix it by adding gURL redirects www.scooposcrub.com to scooposcrub.com in case this is the problem.
I also added code for redirecting 404 to home page. I have asked few of my customers to notify if they face this issue again.
Thanks for following up with this information.
I visited your store's homepage, using the URL you mentioned in your reply, and I didn't receive a 404 error on my end. However, if another customer reports this, I recommend asking them to clear their browser cache before visiting your site again, as this may resolve the issue.
The URL redirect that you added may be causing this error to appear for some of your customers, too. You mentioned you added this with coding. Can you please tell me a bit more about what you edited in your theme's code to achieve this? Or, did you set up a URL redirect, by following these steps instead?
It sounds like you want your primary domain to display as 'scooposcrub.com', rather than 'www.scooposcrub.com'. Is that correct? If so, you can set this up directly in your Shopify admin, rather than using URL redirects. To do this, follow these steps:
Please keep me posted on how this goes, and how your URL redirect was set up, and I'll be glad to help further.