A store with that domain name already exists Error

Grabity
New Member
3 0 0

Hello i am trying to connect my domain but it says 

A store with that domain name already exists but there is no shopify store with that email please help me

 

domain name :- grabity.in

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ShannonF
Tourist
8 0 1

Hi Grabity! That can happen if a retired Shopify store was using that domain name previously. All you need to do is contact Shopify support and provide proof of ownership for the new domain URL and they can help you get it connected. 

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Grabity
New Member
3 0 0
Unable to contact shopify it redirects to faq when store is selected
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ShannonF
Tourist
8 0 1

When you go to contact support, you need to login to your store account, search for a topic, don't open any of the articles and click the Contact Support button at the bottom of the page. Try clearing your cache and cookies or try in a private browsing window if it still sends you around in a circle. 

Shopify Help Center - Contact Support 

 

 

 

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Grabity
New Member
3 0 0
Already tried but no luck
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ShannonF
Tourist
8 0 1

What steps are you getting to when you try and go through the help center to get support? You can also DM them through Facebook or Twitter for extra help with this. 

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raer263
New Member
1 0 0

I know because one time I also faced this error of domain name you can se here but I took guide from this page and I will suggest you to learn here for domain name error issue.

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