Access to store suspended

Danik
New Member
1 0 0

Hello,

One of my stores has suspended access to it, however I am still getting billed for this. None of my usernames can access this store, perhaps it has changed or can be reinstated. The store is wildcraft-gin.myshopify

Someone help.

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Sophia
Shopify Staff
Shopify Staff
866 57 98

Hi, @Danik.

Sophia here from Shopify. Welcome to the Shopify Community!

I would like to take a closer look into this for you to find out why you're unable to access the account. Can you tell me what happens when you try to log in to your store? If there's an error message coming up, please share a screenshot of it here if you can.

Have you received any emails from Shopify about the store? If so, please share your ticket number here. Thanks! I look forward to hearing from you.

Sophia | Social Care @ Shopify 
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