Add to cart button not working. Site launched, please help.

Tourist
8 0 2
Hey All,

I've recently launched my store and it has been working with no issues for two weeks. I've had customers contact me saying they can't access my items.

My add to cart button is stuck loading everytime it's pressed and it will not add to cart. This occurs on numerous devices.

I have contacted Shopify support and they said they can't help me because it appears to be an app issue.

I'm running "Upsell now" and "Infinite Options". These have both been working fine until now on the Debut theme.

I have contacted upsell now and they have told me it's nothing to do with them. I have also removed the app but it has no fixed the issue.
I am yet to hear back from Infinite Options.

I'm getting worried about this because if either App developer can't help me and if Shopify Support cannot help, months of work would have been wasted!

My shop link is:
Www.littlefoxtoolbox.com.au

Any help you can provide would really be appreciated!!!
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Shopify Partner
508 111 157

@Casey-LFT 

 

I checked and seems like there is a JavaScript error when you press Addtocart button so it stuck loading everytime. 

ajax_error.png

I can help you to fix that issue, just contact me on mail because, I have to check in theme code and debug it to find exact issue.

 

Thank you,

Tejas

 

Shopify Expert | skype: tejas.nadpara
- Feel free to contact me on support@hexaecommerce.com regarding any help
- Like and Mark as an Accepted Solution if reply helpful
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Tourist
8 0 2

@Tejas_Nadpara 

 

Hi Tejas, thank you so much for the response!

I'll send you a message now!

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Tourist
8 0 2

Still haven't found a fix! 

I've contacted Shopify Support again, it's a JavaScript 404 issue, I just don't know how to fix it, I don't know anything about code!

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Explorer
55 5 7

Still don't have solution? If so, which products are not working?

Tender - Shopify Theme Design/Development Group
techdevcrazy@gmail.com
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Tourist
8 0 2
Hi,

Unfortunately all of my products are not currently adding to the cart.
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Shopify Partner
189 13 24

@Casey-LFT 

For that case can you provide me the ADMIN Collaborator request? Once I got access then I can check the code from the backend, because I have checked your site and product add to cart is working fine.

Thanks & Regards
Akshay Vaghasiya

Shopify Expert | E-commerce Consultant
Email: akshayvaghasiya84@gmail.com
Skype: akshayvaghasiya84
 - Want to modify or custom changes on store hire me .
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
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Explorer
55 5 7

@Casey-LFT I can add your products to cart on chrome web. You changed theme?

Tender - Shopify Theme Design/Development Group
techdevcrazy@gmail.com
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Tourist
3 0 0

Hello, 

 

I'm having the same problem here since yesterday.. I thought it was because an app I installed and uninstalled yesterday, but I don't think so because even on previous saved copies of my theme the "add to cart" button still doesn't work and keep loading.

 

My store is www.vegancases.com

Password: whaoly

 

I hope you can help me please.

 

 

Thanks in advance 🙏

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Shopify Partner
189 13 24
@Frap82

Hi that case you need to give me store admin collaborator access. So I can check the issue.
Thanks & Regards
Akshay Vaghasiya

Shopify Expert | E-commerce Consultant
Email: akshayvaghasiya84@gmail.com
Skype: akshayvaghasiya84
 - Want to modify or custom changes on store hire me .
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
1 Like