Blurry Image in Header on Password Page

poweoh
New Member
4 0 0

Hi there

When uploading a PNG file into the header on my password page it appears blurry.

I've never had this issue in the past with other sites. The PNG is 791 x 791 64.2kb. Theme style is debut.

Would be grateful for help!

Thanks
Oliver

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AlexHodzitsky
Shopify Partner
61 15 15

Hi Oliver! Hope you are doing well!

Provide a link to your store with an example of blurring image and if your store is password protected, then also provide a password.

Alex

I didn't choose the Shopify, the Shopify chose me.
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poweoh
New Member
4 0 0
AlexHodzitsky
Shopify Partner
61 15 15

Which screen are you having a problem on? Retina?

I didn't choose the Shopify, the Shopify chose me.
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AlexHodzitsky
Shopify Partner
61 15 15

I do not detect your problem, the picture does not blur on normal screens and retina - https://prnt.sc/12haak4. Please provide a screenshot of the blur, maybe I'm just looking at the wrong picture.

Alex

I didn't choose the Shopify, the Shopify chose me.
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poweoh
New Member
4 0 0

It's blurry on my Dell and colleagues Mac. On another Mac it loads after 20seconds and is not blurry...

Maybe it's the file size?

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AlexHodzitsky
Shopify Partner
61 15 15

Maybe it's the file size?

Nope. But I can say for sure that there are no problems in the code, since there is retina support there and the picture does not crop.

Can you provide a screenshot of the problem?

I didn't choose the Shopify, the Shopify chose me.
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poweoh
New Member
4 0 0

poweoh_0-1620146391176.png

 

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