Same. This has been a sad update. I don't see any advantage to this new view from the old one, and I'm actually getting less data than I did before. I know that the user's location is still being tracked because in my reports I can see where my traffic comes from, but why is the live view no longer showing the user's location?
YES VERY SAD, I guess they are a big player now and little fish don't matter even when its the little fish that started the ball rolling with this platform.
I use tawkto and find it way better for real time information and chat service:
Integrates well with shopify and helps boost sales, use it most days.
I only just started having this issue 2 weeks ago and I'm shocked to visit this thread to find it's been an issue for months now. I normally have well over 600 visitors to the site but it's only showing around 40 at the end of the day so it's way off. I complained to customer service and they basically told me to use Google Analytics!! I am super frustrated that I pay for a service that's not fully working and they don't care! If I could migrate everything to a different platform I would because this is an issue for months now and yet still no resolution and they don't seem to care.
Normally there is at least one or two support people that come out with a answer or on the other hand in strong defense of Shopify and write condescending responses, but where are they on this issue? Not even one response from anyone to explain what Shopify is doing about this. I'm going to facebook to see what's going on there.
I'm using Google analytics, the Shopify analytics haven't worked for me in months - I remember it used to work, even on the new globe, but I NEVER see visitors these days despite the site reporting multiple concurrent users, users with carted items, browsing, and checking out.
I'm paying for this service, why doesn't it work?