Bug with Live View not showing visitors on the new world map!

LisaMasq
Tourist
4 0 8

Same. This has been a sad update. I don't see any advantage to this new view from the old one, and I'm actually getting less data than I did before. I know that the user's location is still being tracked because in my reports I can see where my traffic comes from, but why is the live view no longer showing the user's location?

bbbyr
New Member
1 0 0

I asked shopify support about this and I was told I didn't have enough visitors for the map to register.

We've had the same amount of visitors as before, if not more, so it wasn't a good enough explanation but they didn't offer any additional assistance. 

 

 

0 Likes
Formtech
Tourist
4 0 9

YES VERY SAD, I guess they are a big player now and little fish don't matter even when its the little fish that started the ball rolling with this platform.

I use tawkto and find it way better for  real time information and chat service:

https://dashboard.tawk.to/login

Integrates well with shopify and helps boost sales, use it most days.

cheers

Jason

0 Likes
JunebugJewelry
New Member
1 0 1

I am having the same problem with the update and don't see any visitors at all when it says that I have one.

IndieEast
Excursionist
22 0 9

I only just started having this issue 2 weeks ago and I'm shocked to visit this thread to find it's been an issue for months now.  I normally have well over 600 visitors to the site but it's only showing around 40 at the end of the day so it's way off.  I complained to customer service and they basically told me to use Google Analytics!! I am super frustrated that I pay for a service that's not fully working and they don't care!  If I could migrate everything to a different platform I would because this is an issue for months now and yet still no resolution and they don't seem to care.

Normally there is at least one or two support people that come out with a answer or on the other hand in strong defense of Shopify and write condescending responses, but where are they on this issue?  Not even one response from anyone to explain what Shopify is doing about this.  I'm going to facebook to see what's going on there.

0 Likes
uniqdsn
New Member
2 0 1

I'm using Google analytics, the Shopify analytics haven't worked for me in months - I remember it used to work, even on the new globe, but I NEVER see visitors these days despite the site reporting multiple concurrent users, users with carted items, browsing, and checking out.

I'm paying for this service, why doesn't it work?

IndieEast
Excursionist
22 0 9
Thank you for your input. The thing that gets me is that support (who are
now ignoring me), keep trying to send me a link about Google Analytics and
the 4 reasons it may not work as well and none of which apply to me. I've
had to ask why this is not working in about 4 different ways and even
complained on their FB page to get a response. This time I straight-up
asked why was it working all year until 3 weeks ago, and suddenly one
morning it's not, I get crickets.

Honestly, if I could migrate my website somewhere else, I would. For all
the billions Shopify earns from hard-working store owners like us, they
could easily fix this problem, but clearly they couldn't give a crap. I
am totally frustrated and pee'd off.
0 Likes
Formtech
Tourist
4 0 9
Hi,
Totally understandand fully agree. It hasn't worked from day 1 when I
started this thread 6 months ago. Still nothing.

As a work around and I must say works really really well for me is tawk to.
Chat and web monitoring as I can see each visitor, what pages they visit
and when they check out plus I've sold lots of stock via directly chatting
with themover it. Then it all gets emailed to me as history.

Very very good app to have.

Also the triggers are great depending what pages you are viewing.

Cheers jason
sne888
Tourist
3 0 2

I wrote a post on their Facebook yesterday which they have been responding to. Here is the thread so far: https://www.facebook.com/shopify/posts/10157943506306881

uniqdsn
New Member
2 0 1

If only they had some sort of.. community forum for this type of feedback.

0 Likes