CANNOT ADD DOMAIN TO MY STORE IT SAYS "PLEASE TRY AGAIN EDIT STORE INFORMATION"

ArielChandraa
New Member
1 0 0

NEED A MAJOR HELP! CANNOT BUY A DOMAIN. 

IT SAYS "PLEASE TRY AGAIN EDIT STORE INFORMATION"

What do i need to do to be able to buy a domain. Nothing seems wrong in my store, everything is fine, i filled in all my credit card information just like my previous stores.

I have never had this problem before, can anybody help me w this ASAP

 

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Ted
Shopify Staff
Shopify Staff
1200 102 127

Hi @ArielChandraa,

Ted here from Shopify, thanks for posting your query!

It sounds as though there might be a payment issue occurring when trying to buy the domain. If you log into your admin and select Settings > Billing > Bills > View my recent bills, can you check if the invoice was automatically refunded? If nothing has been charged or refunded, could you tell me the type of extension you're hoping to buy? On a rare occasion, extensions such as .co.nz or .co.uk domains can cause invoicing issues but I'd be happy to double-check this for you!

Let me know how this goes and if there is anything else I can help you with, I'm happy to help!

Thanks a mill,

Ted | Social Care @ Shopify 
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