CNAME entered incorrectly

New Member
4 0 0

After searching this board for a solution without success and waiting over 6 hours for a response from support I give it a shot here.

Running the domain on https://dnschecker.org shows green marks for A record and CNAME but the domain is not accepted because of the error mentioned in the subject field.

 

Any ideas? 

 

 

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Shopify Partner
289 22 34

Hey there.

 

Whats the domain name in question?  i can run some tests.  Also making changes to these fields can take up to 3 days to see the effects go live.

 

 

Best Regards,
Duncan.
Isle of misfit code & development
http://ecomdev.ca
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Highlighted
New Member
4 0 0

In the last 10 years never experienced a DNS resolving from more that a few hours max.

But now when I enter the domain this message shows: Only one step left!

 

But still getting the CNAME entered incorrectly error. A bit frustrating to say the least. This, in my opinion, proves the error is clearly on the shopify side.

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Shopify Partner
289 22 34

more than happy to take a look for you.

What is your .myshopify.com address and what is the domain your adding?  Will send a collab invite and take a look for you

 

 

Best Regards,
Duncan.
Isle of misfit code & development
http://ecomdev.ca
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New Member
4 0 0

Thanks for your offer but the issue is clearly on the shopify side and as you are not a shopify rep. I doubt you can be of any help in this issue. Also, I am not a big fan of sharing to much info with people I do not know, no offense  ;-) 

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Shopify Partner
289 22 34
None taken. I know there procedures very well. ;) If you want a 2nd set of eyes, please do not hesitate to reach out.
Best Regards,
Duncan.
Isle of misfit code & development
http://ecomdev.ca
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Shopify Partner
289 22 34
Sorry. Double post. Phone did not play nice ;)
Best Regards,
Duncan.
Isle of misfit code & development
http://ecomdev.ca
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New Member
4 0 0

I give it one more day, if it's not fixed I will contact you. The email support is surprisingly slow, I am not sure if this is even a solid base for a new project.

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