CSV Import - Missing images

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Excursionist
13 2 1

I have exported all my products to add article numbers in google sheets. Then I importet them back. I just realized that only the main image of each product has been imported, all other images are missing.

After this issue I tried something: I added a second picture to a particular product >  exported that particular product > again deleted the second picture of this product in shopify  > imported the csv file (product) back to shopify > the second pictures has not been imported back to shopify.

So what am I doing wrong?

Thanks for helping!

 

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New Member
2 0 0

I'm having the same issue! :( Anyone know why Shopify no longer recognizes the links to the secondary images?

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Excursionist
13 2 1

Hi!

I know what my problem was. I uploaded the product pictures on the product pages. They are lost when you export these producta. You have to upload your pictures on the general pictures section in shopify:

https://accounts.shopify.com/store-login?redirect=settings%2Ffiles

 

By doing this, every single picture gets a URL which you copy and insert in your particular product page. Now, a link exists to each picture and they dont go lost.

 

Hope my explanation was fine and this is what you where looking for! Good luck

 

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Success.

Excursionist
13 2 1

 


@Christin wrote:

Hi!

I know what my problem was. I uploaded the product pictures on the product pages. They are lost when you export these producta. You have to upload your pictures on the general pictures section in shopify:

https://accounts.shopify.com/store-login?redirect=settings%2Ffiles

 

By doing this, every single picture gets a URL which you copy and insert in your particular product page. Now, a link exists to each picture and they dont go lost.

 

also look here: https://help.shopify.com/en/manual/products/import-export/using-csv#add-multiple-product-images-in-a...

 

Hope my explanation was fine and this is what you where looking for! Good luck

 


 

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Tourist
12 0 1
Just a note, we have an app that will allow you to locate missing images, also has a new feature that checks variants for images. It is called Image Audit, you can look into it if you want to see how it can work for you. 

 

 

Image Audit on Shopify App Store

 

 

Thanks 

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