Can Not access my Online Store from nowhere

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New Member
1 0 0
Hello Guys, I’ve tried to contact support but from my country seems imposible to get ahold on them, they never answer the phone.
see I just set Up the entire store, I started on the 14 days free trial but now on day 10th I finished the set up , paid for my plan and went Live...well if I enter the domain name wich I had long before www.pradocigar.com it takes me to a generic page that shows my store is coming soon.... I don’t even find it if I google it, why is this happening if everything is supposed to be ready to Go ?
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Explorer
68 13 15

Hi Fprado.

 

Have you connected you domain to your store? If not, just follow the instructions on this page: 

https://help.shopify.com/en/manual/domains/add-a-domain/using-existing-domains/connecting-domains

 

Feel free to also ask me any questions directly.

 

Cheers.

- Yes, we build Shopify Apps. Hit me with your idea: https://vellir.tech
- Let customers preview your products and easily add them to cart with Peek Mode
- Add free, good looking social share icons with built-in analytics to your store with Share Lab
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Dear Fprado,

 

Let the experts help you on this. Please reach us at: https://www.task4store.com/pages/contact-us

 

Thanks & Regards

MS Web Designer

Thanks & Regards
MS Web Designer
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Shopify Staff
Shopify Staff
578 6 107

Hi Fprado! 

 

Sorry to hear you're having issues- the page is loading for me, but it is slow:

 

Monosnap_file_9wr7i

As previously mentioned it's possible that there could be a domain/ DNS issue happening here? There is a chat option to connect with Shopify support here: https://help.shopify.com/en/questions#/contact I'd recommend reaching out to us there, as it will be easier for our team to take a look at how everything is set up. In the meantime, I'll move this thread to the technical Q&A section of the forums, for visibility.

 

Hope this helps @Fprado - let me know if there's anything else I can do on my side.

 

Best,

 

Liam Griffin

Shopify | Partner Education

 

 

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