Can't access my shopify admin

New Member
1 0 0

i just changed the email of the account " which belongs to another shopify account but i don't use it "

after few hours i cant log in , even after clearing cookies and cash of the browser

 

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Shopify Staff
Shopify Staff
596 36 75

Hi, @IslamIbrahim.

Sophia here from Shopify. Welcome to the Shopify Community!

The error message indicating a page took too long to load can sometimes be a local network issue. In that case, you can check in with your internet service provider to see if they're having any issues with accessing Shopify.

I noticed that the URL you're navigating to is "app.shopify.com/services/login", so using a different login URL might help. Did you get to this link through https://accounts.shopify.com/store-login or by adding /admin to the end of your .myshopify.com URL or domain? Let me know if either of those options work for you. You can also try clearing the cache for a longer period of time if possible:

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Sophia | Social Care @ Shopify
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