So, I just created a Shopify id and now I can't access the Shopify help center.
When I click any of the links in my store or on the Shopify website to get help, it takes me to https://help.shopify.com/en
but I get this error message:
500 Internal Server Error If you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong.
I tried emailing email@example.com but of course that doesn't create a help ticket anymore.
Has this happened to anyone else? Any ideas on what to do?
Julie here from Shopify Support. First off, welcome to Shopify; it's so great to hear that you've recently signed up!
I'm also glad to know that you've been relying on the Shopify Help Center. While I don't recognize that particular error message, I'd like to rule out any potential local issues by having you try these troubleshooting steps:
Typically, these types of issues can be resolved by completing some of the actions above, so hopefully this helps!
I also wanted to address your concern about contacting Support and clarify that our Support team no longer has an inbound email address. Instead, you can find all of our existing contact methods on our Support page here. If you are still unable to access this page, then you can also reach out to us 24/7 via Twitter or Facebook.
That being said, I'd love to make sure we can get you access to the Shopify Help Center so you can take advantage of our resources there. Let me know how those troubleshooting steps go!
Julie | Social Care @ Shopify
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