Can't access store

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Excursionist
21 0 3

Hi,

I just paid my outstanding bill and should be able to access the store.

But when I try I get this message: 

Screenshot 2020-11-07 at 13.51.20.png

Can you guys help me on this? Thanks

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Shopify Staff
Shopify Staff
1032 87 115

Hi @Olivier7,

Ted here from Shopify, thanks for reaching out to us! 

Going by that screenshot, it looks like your payment method is not accepting the charge/the invoice has not been charged successfully and so your store has frozen (a store can freeze if there's been 3 or more failed payment attempts). Can you remember if there was an owed invoice from last month? I'd recommend using a different payment method or if you are using Paypal, make sure to have enough funds in the account for Novembers invoice.

Please let me know how this goes! 

Many thanks, 

Ted | Social Care @ Shopify
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Excursionist
21 0 3

Hi @Ted 

Thank you for your reply.

In fact, this was my only owed bill and I no longer have any other bill to pay.

Even if i tried to use a different payment method i would not be able to do so as the status of my payed bill is "Paid".

Please refer to this screenshot below for a better understanding.

My URL: fineforeal.myshopify.com

 

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Shopify Staff
Shopify Staff
1032 87 115

Hi @Olivier7,

Thanks for letting me know! I'll need to bring this to email to take a closer look at the account.

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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