I'm having a critical issue which is forcing me to postpone my website launch at the moment and I've reached customer support 3 times already and all I got was wrong answers.
I'm not able to change the checkout language under Settings > Checkout. The button is greyed out.
I've contacted support and they gave me multiple answers just as "this is a security feature" or "it was automatically disabled" or "the developers are looking into it". These is all the information I have so far to see if someone can help me:
I'm really desperate since I want to be able to change this for my checkout and notification emails and Shopify is just not giving me an answer and when they do, they have nothing to do with my problem.
I'm asking here because this may have happened to other people before. I'm willing to try any change needed in the checkout settings to see if I can bring this back.
Thanks in advance.
I can help. I'm from the developer of Weglot and actually know some stuffs about the checkout + languages :)
Can you email me your website URL to email@example.com, and ask for "Rémy", I'll look personally at your case
Hello, we are experiencing the same issue. Yesterday I've changed the language of the checkout button from english to italian, from "Check out" to "Vai al pagamento" and now the button is greyed out and is not working anymore (even if i change language again.. the button still remain compromised). I can't sell anymore! please HELP!!!!
I've had the same issue, even support couldn't help. My checkout language was set to German by default and the button was disabled (greyed out).
Here's how to solve this:
1. Go to Settings
2. Select "Checkout"
3. Click "Style: Customise checkout" (on top)
4. In the bottom left corner “Theme actions” select "Edit languages"
5. On the new page click “Actions” on the top right and select “Change language” for checkout and system.