Can't email customers using shopify campaigns

Highlighted
New Member
1 0 1
Hello. I am in need of some help. I am trying to send out a few customer emails using shopify campaigns to let customers know about delays. I have gone into customers on shopify and I've created subscriber groups but when I try to to send the email via shopify campaigns, my selected group shows 0 susbcribers and I've already added 241 customers to that subscribers group. These customers are not subscribed via email but I need to let them know about delays.. any advice ?

Screen Shot 2020-06-06 at 9.03.46 PM.pngScreen Shot 2020-06-06 at 9.03.00 PM.png

1 Like
Highlighted
New Member
1 0 0

Did you find a work around for this? I need to do the same for my customers. I assumed that this was done when I was able to add them to a subscriber group, but now I'm concerned that the customer didn't get the email. 

0 Likes
Highlighted
Tourist
5 0 1

I have the same issue!  Can anyone help?

0 Likes