Can't log in to my store

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New Member
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Every time I try to log in to my store from my desktop a screen pops up saying

 

Due to an unexpected technical problem, Shopify is temporarily unavailable. Please check back in a few minutes – we'll be up and running in no time! and to check back in 5 to 10 minutes.

It's been like this for two days. 

 

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Shopify Staff
Shopify Staff
500 55 101

Hey @!

 

Cal here from Shopify, thanks for reaching out to us. That sounds like a browser/cache related issue! Can you please try logging in using a different browser for me? Alternatively, can you clear your cache

 

If that doesn't work, can you attempt logging in via a different device? Even a mobile device would suffice, we just want to test the login process for your store.

 

What is the MyShopify URL for your store and I'll test the site here myself? Thanks! 

Cal | Social Care @ Shopify
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New Member
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Thanks, it’s always worked on my mobile and I just tried it on Firefox and it let me login.
Do you know how I would fix the issue on Chrome? I really don’t like Firefox all that much. Lol

https://boutiquebysonja.com/
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Shopify Staff
Shopify Staff
500 55 101

That sounds like you need to clear your cookies from Chrome. You can do so by following this guide. Let me know how it goes! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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