Can't seem to activate Klarna - Help

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SvePapp
New Member
5 0 0

Site: www.svepapp.se

It works in test mode, but when I try it live it won't forward me to the next step in the payment process. It gives me an error message of:

"Denna betalningsmetod är inte tillgänglig just nu. Prova en annan betalningsmetod eller kontakta oss."

Do I need a Klarna merchant account for this to work or....?

 

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KristiAtKlarna
Shopify Partner
69 4 13

This is an accepted solution.

Hi @SvePapp ,

Since I see that you are using Klarna as a local payment method, within Shopify Payments, which is handled by Shopify support (not Klarna support), please open a Shopify support ticket for them to review your account. 

 

Apologies for my previous response, skosm@klarna.com is appropriate for Klarna as an alternative payment method (not within Shopify Payments). 

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SvePapp
New Member
5 0 0

Thanks for the help. It does seem like I need a Klarna merchant account, yet everything looked okay on Shopify without it, even test orders went through. Sooo... myeah.

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