Can't upload Images

CaravelleJewlry
New Member
1 0 0

I am trying to set up a shop using Basic plan ($30). The theme used is Debut, default one.

I am able to upload as many products as I want, but after the 25th product the images are not being uploaded.

I get "Media upload failed. Some of your media failed to upload, please retry again. Image: Media processing failed" error (refer to attached picture).

err.PNG

All the images being uploaded are less than 1MB size, png or jpg format.

Please help with this issue, thank you.

 

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channelup
Shopify Partner
379 16 53

Hi

This was around the same time as a lot of Google Cloud services went down and as Shopify hosts their sites with them it was most likely the reason for your issues. Google services are now back up so shouldn't have any upload problems.

Regards

Tom

Bundleup - bundle your products and unbundle your orders.
Channelup is a product data management solution helping Shopify stores automate their processes.
If you require custom development or would like to test out our features contact me at tom@channelup.io
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