Can't upload images (bug?)

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New Member
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I was adding products fine as usual, then all of a sudden I start getting this error:

 

These images couldn’t be added:

  • <image> exceeds 20 megapixels

 

The image in question doesn't even approach 20MP, it's 500x500, but now the same error pops up regardless of what image I use. I've even tried using images that were successfully uploaded for other products and they get the same error, rendering it impossible to add new products. 

 

This persists across multiple browsers (chrome, edge) and multiple devices and OSes (windows, android). I've tried logging out and restarting. Any ideas?

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New Member
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I just posted that I am having the same exact problem. I located a post that originated in 2019 and found several users adding to it today that they are having the same problem. Someone commented that Shopify is aware and is working on a fix.

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New Member
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I too have been having this issue for months now?

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