Can’t verify

New Member
2 0 0

I started my store with an alias but now I cannot verify my ID even though I’ve changed my name in account settings and even changed ownership? When I go verify my ID it’s the Alias I used when I first signed up? 

any suggestions? 

Community Moderator
Community Moderator
2452 285 497

This is an accepted solution.


In order to resolve this, you will need to reach out to our Support so they can have our Risk team update the name on the account. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Trevor | Community Moderator @ Shopify 
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