Can't view online store - Server cannot be found??

ZingNowScooters
New Member
7 0 0

Hello, 

I am facing problems with viewing my online store. All my domains are connected but when I try to view my online store it shows"failed to open page, Safari cannot find server".

 

The name of my website is called www.zingnowscooters.com. Can someone pleaseee help me, this is very frustrating.

Thanks  

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Hi ZingNowScooters,

It looks like your CNAME record is setup incorrectly on Google Domains.

Delete the current CNAME record and update with:

Capture.PNG

Let me know if that works for you.

Thank you,

Kyle

Let's get Shopify figured out together. Get live USA-based customer service for your current or upcoming web project.
Email: hello@freshnarrative.io | tel: (443) 345-8162
Baltimore, Maryland, United States
We offer free and paid Shopify support.
Monday - Friday | 9 AM — 5 PM EST
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ZingNowScooters
New Member
7 0 0

Hello Kyle,

Thank your for your message. 

I can't get it to work. How do I get that page up on the Shopify website? I tried to make a business gmail the other day and think I might have transferred the domain or something because it hasn't worked since then. 

Let me know if you can think of any other way. 

Thanks 

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ZingNowScooters
New Member
7 0 0

PS I bought the Domain on Shopify, no where else. I don't know why is says it is a google domain. 

 

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The picture above is from "domains.google.com". Do you have access to your domain provider?

Let's get Shopify figured out together. Get live USA-based customer service for your current or upcoming web project.
Email: hello@freshnarrative.io | tel: (443) 345-8162
Baltimore, Maryland, United States
We offer free and paid Shopify support.
Monday - Friday | 9 AM — 5 PM EST
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ZingNowScooters
New Member
7 0 0

Yes I will jump on a call please

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For anyone stumbling on this in the future.

This topic has been resolved by removing the subdomain from the DNS settings. 

Let's get Shopify figured out together. Get live USA-based customer service for your current or upcoming web project.
Email: hello@freshnarrative.io | tel: (443) 345-8162
Baltimore, Maryland, United States
We offer free and paid Shopify support.
Monday - Friday | 9 AM — 5 PM EST
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