Can't view online store - Server cannot be found??

[ZingNowScooters]

Hello, 

I am facing problems with viewing my online store. All my domains are connected but when I try to view my online store it shows"failed to open page, Safari cannot find server".

The name of my website is called www.zingnowscooters.com. Can someone pleaseee help me, this is very frustrating.

Thanks  

[FreshNarrative]

Hi ZingNowScooters,

It looks like your CNAME record is setup incorrectly on Google Domains.

Delete the current CNAME record and update with:

Let me know if that works for you.

Thank you,

Kyle

[ZingNowScooters]

Hello Kyle,

Thank your for your message. 

I can't get it to work. How do I get that page up on the Shopify website? I tried to make a business gmail the other day and think I might have transferred the domain or something because it hasn't worked since then. 

Let me know if you can think of any other way. 

Thanks 

[ZingNowScooters]

PS I bought the Domain on Shopify, no where else. I don't know why is says it is a google domain. 

[FreshNarrative]

The picture above is from "domains.google.com". Do you have access to your domain provider?

[ZingNowScooters]

Yes I will jump on a call please

[FreshNarrative]

For anyone stumbling on this in the future.

This topic has been resolved by removing the subdomain from the DNS settings.