Cannot Connect Facebook Sales Channel

New Member
2 0 3

Ticket number: 12157820

1 Like
New Member
2 0 1
Experiencing the same problem, my ticket number is 12139892
1 Like
Tourist
6 0 2

My ticket number is 12159266.

1 Like
New Member
1 0 1

Ticket number: 12159535

1 Like
Shopify Staff
Shopify Staff
89 10 16

Hi, @myKLAUS

 

Emma here again from Shopify. I took a look at your ticket number, but the email that it was sent from isn't attached to a Shopify store so I wasn't able to escalate that for you. Could you please resend that email from the email address that you use to log in to your Shopify account? When you do so, just let me know the ticket number here and I'll be happy to get that sent up for you. 

 

Chat soon!

Emma | Shopify Social Care 

-Emma- | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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Shopify Staff
Shopify Staff
89 10 16

Hi, @CrazyCamper 

 

Emma here from Shopify! I took a look at the ticket number that you provided, however the email address that the ticket came from is not associated with a Shopify account. In order to proceed, we would need an email from the account owner on the store. Can you please resend that email from the email address that you use to log in to your Shopify account? Once you do so, please let me know the ticket number here and I'll be happy to get this sent up to our technical services team for you. 

 

Cheers,

Emma | Shopify Social Care 

-Emma- | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0

I'm going through the same issue. Please fix this as fast as possible.Facebook connect problem.png

 

 

 

My ticket number is 12161207

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New Member
2 0 0

I'm going through the same issue. Please fix this as fast as possible

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New Member
1 0 0

ticket number 12140766

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Shopify Partner
1 0 0

Hello Emma,

 

We are also unable to connect our account to facebook. 

 

https://alan-mizrahi-lighting.myshopify.com

 

Thank you,

Alan

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