Cannot Connect Facebook Sales Channel

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New Member
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Hi Ema! I have the same problem, could you help me please? My ticket number is 14020540

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same problem ticket numer 14046668


@-Emma- wrote:

Hi @CrazyCamper@RobbieGC , @ceozuriel , @ricswika

 

Emma here from Shopify. 

 

We are currently investigating an issue with the Facebook sales channel and have our development team reviewing affected shops. If you could please send an email to support@shopify.com confirming that you are seeing this error when trying to connect your Facebook sales channel, I will get your store added to the list of affected shops. Please respond here with your ticket number so that I can get those escalated to our technical support team right away. 

 

Thank you for your patience and understanding while we work to get the connection back up and running as expected. I'll be sure to post back here as soon as I have any updates, and please don't hesitate to let me know if I can help you with anything else in the meantime! 

 

Warmly,

Emma | Shopify Social Care 


 

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Tourist
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For all who are having issues connecting their Shopify Shop to Facebook - I like to suggest that you stop trying and explore other alternative.

I've been having the same issues as the rest for weeks and I've finally managed to fix it.

 

Here are some of the steps to help you all:

 

1. Login into your Facebook Business Manager, and navigate to Catalogue Manager

If you previously had it working and now stop working. You should have some redundant catalogue lying around.

First remove any existing catalogue that you have.

 

2. Once you've removed all the Catalogue, begin to create a catalogue and go through all the steps required. Bear in mind, you will need to have a product feed for this. I used Facebook Product Feed (Flexify) for this and schedule feed refresh once a day. 

 

Once you've done that, go back to your Facebook Page - Setup your shop section. 

And it should be fixed. 

 

This implementation is to fix Facebook Shop & Instagram Shop by using a manual product feed instead of the existing Shopify Integration that doesnt work and trust me, i've gone through all the steps everyone + support has advised 

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16733186.


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For the record, the client's website still has the same issue to this day. I don't think it's on Shopify's side because we really tried everything to get the connection to stick again.

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Hi, 

 

My name is Romchy, I am with the support of Shopify Product-Feed. This is a service that will solve your tasks of synchronizing your shop Shopify with advertising services Facebook Shopping, Google Merchant Center aka Google Shopping, Instagram Shopping, Yottos AdLoad, Pinterest.

I’ll write you step-by-step instructions.
Вut if you need additional help, join the Shopify Product Feed WhatsApp community here we discuss issues on synchronizing advertising channels and launching effective advertising campaigns.

 

 

1. Before you start working with Facebook and Instagram, register your Facebook business manager https://business.facebook.com/overview/

Which is very important! Since the Facebook business manager account will be linked to your page by your company and an advertising account with statistics, you need to register it with the business owner or the person who will not leave the business).

 

Getting started:

1.1 Register an account for your campaign;
1.2 Add advertising pages;
1.3 Add or create advertising accounts;
1.4 Creating a pixel  https://feed-product.com/help_center/how_create_facebook_pixel.html

 

- connecting to shopify

1.4.1 Log in to your shopify account.
1.4.2 Enter the store
1.4.3 Insert the pixel id:
     a) go to sales channels,
     b) go to the online store,
     c) go to preferences
     d) we find the facebook (Instagram) pixel ID field, and insert the ID of our pixel into it.
1.4.4 Save below.


1.5 Install Feed-prodyct in your store
1.6 Customize your Feed-prodyct https://feed-product.com/help_center/how_configure.html
1.7 Creating and loading a product catalog (instructions on how to synchronize the product feed of your store);

Also, before you start, check out other questions: https://feed-product.com/help_center.html
1.8 Tie up billing information.

 

2. Set up an advertising campaign so that an effective audience arrives.

 

Done)

 

For those who are more comfortable making step-by-step settings with the help of video instructions, you will find a video at these links:

 

1. HOW TO CREATE A PIXEL IN THE BUSINESS MANAGER OF THE FACEBOOK

2. HOW TO CONNECT FEED PRODUCT TO FACEBOOK/INSTAGRAM

3. HOW TO UPLOAD YOUR PRODUCTS IN YOUR FACEBOOK STORE USING FEED PRODUCT

4. HOW TO LAUNCH DYNAMIC REMARKETING IN FACEBOOK USING FEED PRODUCT

 

 

Successful to you advertising campaigns)!

 

 

__________________________________________________________________________

★ Did my post help? If yes, then please like and accept solution. ★


romchy | Application consultant
Feed Product


→ Ask to launch an effective advertising campaign @ Write to WhatsApp 
→ Get Free Guides for Store Sync @ Shopify Feed Product Help Center

→ or Video Help Center Shopify Feed Product
→ Want to get new features? Add Feed product app to your store @ Add app Feed product

 

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