Cannot Verify identity

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I have a problem with the identity verification process, My passport was accepted however, despite uploading my drivers licence on various devices in different file formats shopify will still not accept it. 

I have made sure the scan or photo (tried both) is in full colour, good quality, no borders, yet for some reason it’s not being taken. 

my email is bristol@drinks-2u.com should you need it to contact me. 

Payments are on hold until the verification is complete & my store goes live next week, I would very much like to rectify this problem before then. 

thanks 

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