Cannot Verify identity

New Member
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I have a problem with the identity verification process, My passport was accepted however, despite uploading my drivers licence on various devices in different file formats shopify will still not accept it. 

I have made sure the scan or photo (tried both) is in full colour, good quality, no borders, yet for some reason it’s not being taken. 

my email is should you need it to contact me. 

Payments are on hold until the verification is complete & my store goes live next week, I would very much like to rectify this problem before then.