Cannot access old store

New Member
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Does anyone know if I can solve this problem. I have not logged into my store for over 3 months and when I do I get sent a code to an email address I can no longer access, I have spoken to support but they told me there was no way to solve this problem.  I could prove the site belonged to me and knew the answers to all the questions but they were still unable to help. I was hoping the email address on the account could be changed so that I could login and start using the store again.

Has anyone had this problem resolved before?



Shopify Staff
Shopify Staff
875 89 137

Hey, @Carl1979. Thanks for creating a new topic about this. I’m happy to dive into this further for you to see if there is anything that can be done. 


First, just an FYI that we only guarantee that store data is retained for 90 days upon the account being frozen, or closed. So if it has been longer than that, your store may not be exactly as you left it, in which case creating a new account with the free trial may be a more viable option. However, let’s be sure!


I’m sending you an email so that I can gather some information about the account from you, and acquire your most up to date contact email for correspondence. Keep an eye out of it and reply when you get a chance, so that we can proceed.

Helen | Social Care @ Shopify 
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