Cannot buy gift card issues

hazimamniaga
Tourist
12 0 1

hello! I already make new gift card as a product for my customer. but suddenly, after they add gift card product in their cart, they cannot checkout the gift card product. which means they cannot go through to payment page. how can i fix this?

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Jason
Shopify Expert
10360 158 2009

Are you able to give some more context on the issue? For example:

  • what error was seen?
  • What are the replication steps (with example links to the product).

The more info you can give will reduce the amount of guesswork on this side.

I jump on these forums to help and share some insights. Not looking to be hired, and not looking for work.

Don't hand out staff invites or give admin password to forum members unless absolutely needed. In most cases the help you need can be handled without that.


★ http://freakdesign.com.au ★
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hazimamniaga
Tourist
12 0 1

 

this is the example when i try to buy the gift card.

link gift card : https://shop.amniaga.com/search?type=product&q=gift+card

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