Cannot remove a paused store

xurei
New Member
1 0 0

I have paused a store and now I want to remove it.

I tried to click on the "Remove online store" button in the plan selection page, but nothing happens, the page just reloads.

What should I do to remove the shop without reopening it first ?

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Nick
Community Moderator
Community Moderator
3641 304 700

Hi @xurei,

Nick here from Shopify. 

When a store is paused, you would need to pick a plan to gain access to the admin to then be able to fully close the store. I completely understand that is not an ideal process. I can reach out to you directly about this via the email you signed up to the community to bring this straight to the team who would look into helping you with this if you like? 

You can also reach out to the support team directly via live chat to do this here. Let me know. 

All the best, Nick

Nick | Community Moderator @ Shopify 
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makeushop
New Member
1 0 0

Hi Nick,

Can you help me regarding the same problem.

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Nick
Community Moderator
Community Moderator
3641 304 700

Hi @makeushop,

Similar to what I mentioned above. When a store is paused, you would need to pick a plan to gain access to the admin to then be able to fully close the store. I understand this might not be completely ideal, but it is the best and quickest way about this. 

If you wanted to discuss with a member of the support team in real-time, via live chat, you can do so here.

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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