Captcha showing for every user on account signup

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We are having a problem where every customer is being shown the Shopify captcha when they sign up for an account. I understand from a reply from Shopify staff to a previous post that the captchas "are designed to be served only if there's multiple attempts from the same IP within 24 hours". However, our customer are being shown to every customer even on the first time the access the page. Is there are way to prevent this captcha being shown?

This is our account signup page:

The response I was referring to is in this thread:

ny help with this matter is greatly appreciated. 

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