Cart Issue

judyann
New Member
2 0 0

Hi All,

My store is using the "Capital" theme and there is an issue with adding to cart and viewing the cart.

When using any browser on desktop and mobile, after clicking "Add to Cart", a circle appears on the button and loads/spins endlessly. However, the item is added to the cart.

When using any browser on desktop, the "Cart" button does not load. It is only accessible after typing /cart at the end of my store url.

https://www.jlorusa.com/

Please help!

Thanks.

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AlexHodzitsky
Shopify Partner
61 15 16

Hi Judyann! Hope you are doing well!

I was unable to locate the problem you are describing - https://prnt.sc/12dy5rm. Maybe this problem is only on a specific product, more information is needed on how to reproduce the problem.

Alex

I didn't choose the Shopify, the Shopify chose me.
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judyann
New Member
2 0 0
Hi Alex,

Can you please try recreating the issue with different items and on different browsers? I have mentioned that I have tried this with different browsers and the result is not consistent.

If it will help, I can upload screenshots.

Thanks
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AlexHodzitsky
Shopify Partner
61 15 16

I did not find any problems in Chrome and Edge, I tested it with several products. It will be great if you provide a screenshot of the problem and a screenshot of the console (Press F12) https://prnt.sc/12dyv9r maybe there is an error.

Alex

I didn't choose the Shopify, the Shopify chose me.
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