Cart Notes Not Appearing in Order Confirmation Email

Solved
NickBartelme
Tourist
9 1 1

My order note is not visible on order confirmation emails. 

The order note liquid is presenting itself in the preview on the settings page and on the test email. However, it does not actually occur when an order is placed and sent to the customer.

I have the order note placed down in the customer information section:

<table class="row">
{% if billing_address %}
<td class="customer-info__item">
<h4>Billing address</h4>
{{ billing_address | format_address }}
</td>
{% endif %}
</tr>
</table>
<table class="row">
<p>Order notes: {{ note }}</p>
</table>
<table class="row">
<tr>
{% if requires_shipping and shipping_address %}
<td class="customer-info__item">
<h4>Shipping method</h4>
<p>{{ shipping_method.title }}</p>
</td>

 

See attachments of preview in settings, test email, and an actual customer email. 

 

 

1. Note in preview1. Note in preview2. Note in test email2. Note in test email3. No note in real email3. No note in real email

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gina-gregory
Shopify Expert
710 48 176

This is an accepted solution.

Looks like you're looking at 2 different emails. The first one is the 'Order confirmation' email that goes to the customer. The second is the 'New order' email that gets sent to someone internally in your business. Need to update both.

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