Cart allowing customers to checkout with adding last name

swestie
New Member
2 0 0

When a customer checks out the cart page is allowing them to enter only a first name. It doesn't require them to enter a last name. When we go to print labels in ShipStation we get an error code that a label can't be printed without a last name. This causes delays with shipping and requires contacting the customer for clarification, which in some cases has taken over a week when an email goes unanswered or ends up in their spam file.

 

Is there a way to require a customer to complete the NAME & LAST NAME fields when they checkout?  Especially on International orders.  We don't need one more reason for USPS to not deliver a package with everything that's going on with COVID delays.  Any help would be greatly appreciated! 

 

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BobsMojo
Shopify Partner
418 44 87

Hello @swestie 

Go to Settings -> Checkout and look for the form options setting (see below).

 

MelsMojoBob_0-1597847358001.png

 

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swestie
New Member
2 0 0

Of course it would be that easy! 

 

Thanks - much appreciated!

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BobsMojo
Shopify Partner
418 44 87

We all have a tendency to overthink things and overlook the obvious lol!

No problem.

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