Cart error message

5 0 1

I am hoping someone can help me figure out how to fix my problem. I have been testing my site to make sure everything works properly before I launch. I was trying to figure out how to add a free gift with purchase so I tried a couple apps that were suggested on here but none of them seemed to give me what I wanted so I removed the apps(Active Cart, Bold Sales Motivator and another one that I am forgetting). Now when I go to add a product to my cart and then try and remove it or change the quantity it gives me an error message that says "There was an error while updating your cart. Please try again." I am hoping someone has figured out how to fix this. Any help is appreciated. 

Thank you!

Shopify Staff
Shopify Staff
985 58 118

This is an accepted solution.

Hi there @Blispy!

Don here from Shopify.

If you have added apps like this to your store and notice some issues like this after removing them, it is quite likely that these apps added some code to your store's theme that would need to be removed.

You can try reverting any changes made to the code of .liquid files by these apps in the Online store > Themes > Actions > Edit code menu.

Near the top of any file you have edited there you will see a drop-down titled 'Older versions' that you can click on to roll back any changes made to that file as shown:


You can also get support with this by contacting the developers of the third-party apps in question, who will be able to help out with finding and removing this code for you.

I had a look for the Active Cart app you mentioned as well as the Bold Sales Motivator one if you want to reach out to their developers for support, you can use the contact details listed there on the app store pages. 

This should help you to remove any leftover code and resolve the issue you mentioned here.

Are you still getting set up with your Shopify store or have you been selling already?




Don | Social Care @ Shopify
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1 Like
5 0 1

Hi @Don

Thank you so much for your quick reply. I did what you suggested and switched the code back to the older version and that fixed the problem. Thank you so much! I have not been selling yet. I am just checking to make sure every aspect of my website is functioning properly before I launch my site. I hope to be launching this next week. Thanks again for your help!


Lisa @Blispy


1 Like