Check Out Button Not Working

Solved
cruelbloomsoap
New Member
3 0 0

I had a customer contact me last not saying the checkout button isn't working. I can reproduce this same issue on my end also. The cursor changes to a symbol and greys out. Any help would be appreciated.

 

www.cruelbloomsoap.com

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Guleria
Shopify Partner
1471 303 420

Hello,

Same it's not working for me.
Issue is with JS conflict and console show it's with upsell app.

Thanks

Want to modify or custom changes on store hire me.
Email: guleriathakur43@gmail.com, Skype: navrocks1
If helpful then please Like and Accept Solution.
cruelbloomsoap
New Member
3 0 0

Hmm, alright. I removed that app but I am having trouble figuring out where that code is now. 

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Guleria
Shopify Partner
1471 303 420

This is an accepted solution.

Check their manual installation guide and do opposite of it.

Want to modify or custom changes on store hire me.
Email: guleriathakur43@gmail.com, Skype: navrocks1
If helpful then please Like and Accept Solution.
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cruelbloomsoap
New Member
3 0 0

I was able to find the code and delete it. Thanks!

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Guleria
Shopify Partner
1471 303 420

Now your store checkout button is working for me 

Want to modify or custom changes on store hire me.
Email: guleriathakur43@gmail.com, Skype: navrocks1
If helpful then please Like and Accept Solution.
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ZeroGuilty
Excursionist
13 2 2

Hi Guleria, i am suffering something similar with the difference it has just happen “suddenly” since this morning. The check out button is not working properly. When you click on it, it refreshes the cart page and nothing happens. 

If I use the PayPal, Apple Pay or Google pay buttons it works but not through the checkout button which calls the Shopify credit cards platform. 

our webpage: www.zeroguiltyus.com

our store: zero-guilty-us.myshopify.com

If you could give me some light of what can be in your opinion I really would appreciate.

thank you

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Guleria
Shopify Partner
1471 303 420

Hello @ZeroGuilty ,

Check the console you will find the errors.

btw try to remove this onclick="recurringOrdersCheckout(event)"   function from checkout button html.
You can find it in cart.liquid under Templates or section-cart.liquid under sections depends on the structure of the theme you are using.

And still if it's not fixed then first you have to first fix the all the conflicts


Thanks 

Want to modify or custom changes on store hire me.
Email: guleriathakur43@gmail.com, Skype: navrocks1
If helpful then please Like and Accept Solution.
ZeroGuilty
Excursionist
13 2 2

Thank you very much for your quick response and support, it worked :). I really appreciate your help and support.

Kind regards,

Javier

 

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