Checkout Button on Cart Page is not working

Solved
marc_s
New Member
2 0 1

Hey,

the checkout Button on my cart page (https://safe-t-shirt.shop) is not working. It is just refreshing the page. I tested it with two Computers (with Chrome and Firefox on each). Each times I tested it as well in incognito mode. Same on my iPhone with Safari. 

Can you please provide me a solution for this?

 

Thanks so much,

Marc

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Olivia
Shopify Staff
Shopify Staff
381 34 88

This is an accepted solution.

Hey, @marc_s!

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for sharing your question. I took a second look at your website, and I also ran into the same issue you described. I dug a little deeper, and it doesn't look like the issue is being caused by any currently installed apps, rather, some edits that may have been made to your theme code. 

Have you tried to test your store against an unedited version of your theme? 

  1. Head to Admin > Online Store > Themes 
  2. Download a fresh copy of your theme
  3. Publish the new, unedited version
  4. Test the cart/checkout
  5. If the issue persists there may be an issue with your chosen theme; to be sure test your store against an unedited Shopify developed theme


I trust you will find that helpful, but let me know if you have further questions about this.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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marc_s
New Member
2 0 1

Thank you so much @Olivia,

 

I downloaded the theme again and configured everything exact in the same way like before. Now it works. I don't know what I changed on code level, that impacts the checkout button.

 

Thank you again so much!

Olivia
Shopify Staff
Shopify Staff
381 34 88

I'm so glad you were able to fix that up, @marc_s.

Code can definitely be very tricky. My suspicion is that you may have edited the cart.liquid, or downloaded an app (but didn't properly uninstall it) that made edits? If you will be making future code changes and you want to find out exactly what went wrong with the first one, use a free online tool like Diffchecker to compare code between the working and broken theme.

Just a thought if you're interested!

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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