Liquid, JavaScript, themes, sales channels
Hi,
I have a problem here. After I chick the Checkout button in shopping cart, the system bring me back to shopping cart. So it always loop there and I cannot checkout at all. The shop is chiaus-sg.myshopify.com
Thanks in advance for any help!
Regards,
Alex
Hi, @alexluk
Elle here from Shopify!
Thanks for providing your URL. When I attempted to recreate this issue, I was unable to.
Were you able to get this problem resolved?
If not, please let me know what browser / device you are using so I can help you troubleshoot further.
Cheers,
Elle
Elle | Social Care @ Shopify
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Hi Elle,
Thanks for your reply!
I just tried all three browsers, Microsoft Edge, Chrome and Firefox. I have the same issue on all of them.
I am using an ASUS laptop running Windows 10.
I did heard my colleagues testing the system without reporting this issue. It may be only on my PC. However, I worry it will also happen in selected customer PC too.
Regards,
Alex
Some testing from my end:
1. I try using the office PC with my login. Problem still exist.
2. I try registering a new user on the office PC. No problem.
3. I login back to my own user, no problem!
I will try again tonight using my home PC and my user id (where problem originally started). Will update again.
Regards,
Alex
Hi Elle,
The problem is gone even at my home PC! Not sure what was wrong?
Will you suggest me anything to check further? Or shall I just close the case first until it happen again?
Regards,
Alex
I had the same problem.
- I removed the browser cache and cookies for the store and the problem disappeared. (I don't claim cause and effect)
I have same problem did you solve the problem ?
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