Checkout bring me back to shopping cart

Tourist
10 1 2

Hi,

 

I have a problem here. After I chick the Checkout button in shopping cart, the system bring me back to shopping cart. So it always loop there and I cannot checkout at all. The shop is chiaus-sg.myshopify.com

 

Thanks in advance for any help!

 

Regards,

Alex

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Shopify Staff
Shopify Staff
324 9 35

Hi, @alexluk 


Elle here from Shopify!


Thanks for providing your URL. When I attempted to recreate this issue, I was unable to. Here is a quick video: https://screenshot.click/11-00-t2m6d-y4q0z.mp4.

 

Were you able to get this problem resolved? 

If not, please let me know what browser / device you are using so I can help you troubleshoot further. 


Cheers,

Elle

Elle | Social Care @ Shopify 
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Tourist
10 1 2

Hi Elle,

 

Thanks for your reply!

I just tried all three browsers, Microsoft Edge, Chrome and Firefox. I have the same issue on all of them.

I am using an ASUS laptop running Windows 10.

I did heard my colleagues testing the system without reporting this issue. It may be only on my PC. However, I worry it will also happen in selected customer PC too.

 

Regards,

Alex

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Tourist
10 1 2

Hi Elle,

 

I recorded the video that show the issue here.

https://reccloud.com/u/p9r57a4

 

Regards,

Alex

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Tourist
10 1 2

Some testing from my end:

1. I try using the office PC with my login. Problem still exist.

2. I try registering a new user on the office PC. No problem.

3. I login back to my own user, no problem!

I will try again tonight using my home PC and my user id (where problem originally started). Will update again.

 

Regards,

Alex

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Highlighted
Tourist
10 1 2

Hi Elle,

 

The problem is gone even at my home PC! Not sure what was wrong?

 

Will you suggest me anything to check further? Or shall I just close the case first until it happen again?

 

Regards,

Alex

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