Combining gift card and physical article will not trigger free shipping

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New Member
6 0 0

Hi There,

 

I have an issue on my store. If customers combine a physical article of lets say €120 and a gift card of €50 euro they reach our free shipping limit of €150.

However in checkout the gift card amount is not taken into account to calculate if this order is above free shipping limit.

with giftcardwith giftcard

If you select only physical articles in your card and the card reaches €150 or more, free shipping is triggered correctly. 

without giftcardwithout giftcard

I'm using the prestige theme.  

 

Why is this happening? Anyone an idea how I can solve this?

 

Kind regards,

Lena

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Shopify Partner
836 127 141

Hi Lena,

The reason this is happening is that the Gift Cards on Shopify are Digital Only products and are not meant to be shipped. 

How are you sending the giftcard to the customer? You can maybe create a normal product named GiftCard that would only be sent physically. But you would then have to create manually every gift card before you send it to your client.

Let me know!

- Did we solve your issue? Like & Mark As Solution to help the community
- Should you need any direct help: contact@jhkconsultancy.com
K&J
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New Member
6 0 0

Thanks JHKC for the reply.

We'll think about it and update our shipping policy for now.

 

Greetings

Lena

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