Connecting Domain to Shopify Store

AwesomeAnimalAd
New Member
3 0 0

I am having trouble connecting my Domain to my Shopify Store. I bought it through GoDaddy and they changed the DNS, CNAME, etc. but now I get the following error message. By the second screen shot I can see the DNS has propagated. Any ideas how I can connect my domain?Shopify Connection Error Message.jpgBackSoon-Shopify.jpg

0 Likes
Nick_Marketing
Shopify Partner
257 46 66
Hi,
 
I recommend you to email directly to Shopify's Merchant/Technical support. They should assist you with the issue!
- I help businesses with eCommerce and Marketing Technology integrations.
- For consulting work inquiries, please send me a Private Message.
- Presently working in Toronto, CANADA.
0 Likes
AwesomeAnimalAd
New Member
3 0 0

Do you know the email for support?

I followed the link you posted, but I can't find the email.

Thank you

 

0 Likes
Nick_Marketing
Shopify Partner
257 46 66

I am not sure if there is a direct email. Generally, active merchants submit tickets via Shopify's contact page. Go to the link provided then click --> click on 'Contact Support' ---> on the next page select "Get support as a customer of a Shopify store" and follow the steps.

I hope the answer is helpful!

- I help businesses with eCommerce and Marketing Technology integrations.
- For consulting work inquiries, please send me a Private Message.
- Presently working in Toronto, CANADA.
0 Likes
AwesomeAnimalAd
New Member
3 0 0

How do I submit a support ticket?

I have followed your link many times and Shopify does not show anywhere I can submit a support ticket.

Thank you for your responses.

0 Likes
Nick_Marketing
Shopify Partner
257 46 66

Try typing the word "agent" in the search box. You should get a link "Get Support - Continue"

2021-07-18 12_58_25.png

 

 Next page will be:

2021-07-18 12_58_43.png

- I help businesses with eCommerce and Marketing Technology integrations.
- For consulting work inquiries, please send me a Private Message.
- Presently working in Toronto, CANADA.
0 Likes